In-app subscription management

Making account management easy for users

Problem statement

The majority of users are mobile users. It’s a big pain point for people trying to cancel or change their Premium plans to have to use the Spotify website to make any account changes.

Proposed solution

I’m proposing that users are able to change or cancel their Premium plan inside the Spotify app.

The current Account page is shown above with the added “Manage” button to allow users to update or cancel their Premium subscription.

After the user taps a Premium plan that interests them, they’re able to see all the plan’s details and update their subscription.